The Future Of The Public Sector

Executive TV are pleased to announce the next program in our exciting Digitalisation of the Public Sector series. This episode, Improving Service Delivery, looks at the ways IT can empower public sector workers and make our services more efficient.

We are proud to have brought together a range of vendors for a lively discussion on the future of the public sector. Improving Service Delivery will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 09th of December at 10.00am, and repeated on Sunday 20th of January at 10.00am. After the initial broadcast the program will be available online at http://www.executivetv.org with the rest of our digital archive.

Investments in technology have paid dividends and services are now being delivered more efficiently. New approaches to technology, like low-code development, business analytics and cloud platforms are enabling new ways of working and helping organisations to achieve better value for money. This program brings together four leading innovators in the public sector:

Appian offer an innovative development platform that enables staff to build their own tools to make themselves more productive. Low-code development offers organisations the chance to accelerate their digital transformation by creating their own apps quickly in response to the needs of their staff. To see how Appian can help your business visit http://www.appian.com

Serco are a major name in the public sector, delivering a huge range of services to government customers across the world. Working with Appian, they have been able to deliver a consistently high standard of services to public sector clients across the UK and the world. To see the work Serco are doing in the public sector, visit http://www.seerco.com

Leighton are a leading digital consultancy, offering rich online experiences for public sector clients. As the digital space has become ever more important to citizens, so the need to provide rich, immersive web content has become more important to their service providers. To see how Leighton can improve your online presence, visit them at http://www.leighton.com

AMT Evolve are experts in cloud computing, with a strong track record of delivering value to their customers by moving them to the cloud. As experts in Office 365, SQL and Sharepoint they offer a full range of services including system design, customisation and implementation. To see how the cloud can help your business develop visit http://www.amtevolve.com

About Executive TV
Executive TV have been producing business focused documentaries for the past six years. Our programing covers the whole breath of commerce and industry in the UK, from manufacturing and heavy industry through to financial services and consultancy. We have always made innovation a focus of our programs; telling the story of new ideas and how they are impacting companies in Britain.

Executive TV have based our success on bringing our audience the knowledge, experience and expertise of our featured partners. We offer our audience insights into the future of British industry, as well as exclusive access to leading figures from across the public and private sectors.

Contact
Executive TV are always keen to hear from the press or from potential partners and are contactable to answer any questions.
Phone: (020) 8446 5460

Email: info@collaborativemedia.co.uk

Web: http://www.executivetv.org

To stay up to date on all Executive TV projects, programs and activities , please follow us on twitter: @Collabmedia1

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PEOPLE, PROCESS, TECHNOLOGY

Executive TV are happy to announce Digital Agility, the next addition to our long running series Digitizing The Public Sector. This program brings together three expert digital providers with extensive expertise in the public sector to discuss where the sector is moving and the challenges that it will face.

Digital transformation is a major change in thinking for the public sector. Moving from a static, technology focused processes to agile, evolving processes that centre on people is a huge challenge. But the potential offered by new technologies and new ways of working is huge. Where public organisations have been able to embrace transformation, they have seen major improvements in service delivery while achieving significant cost savings.

This program brings together three experts in technology, processes and people. AgileSphere specialise in agile business practises and digital transformation. Cloud Fundamental have huge experience working to deliver cloud projects for a wide ranging client base. Silversands are a complete digital service provider, working with applications, transformations and delivery.

We are proud to have brought together these contributors to talk about the full range of opportunities that IT can offer, and the challenges for the public sector. Digital Agility will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 2nd of December at 10am, and repeated on Sunday 27th of January at 10am. After the initial broadcast the program will be available online at www.executivetv.org with the rest of our digital archive.

SECURING OUR DATA

Executive TV are happy to announce Secure Solutions, the latest program in our series Digitizing The Public Sector. This program looks at the changing security landscape and the ways that our public services can take better care of our private data.

Over the past few years there has hardly been a week without a major data scandal. From the recent British Airways breach to last year’s Cambridge Analytica revelations; we are constantly hearing about our data being misused. Security has hugely risen up the national agenda. Today we expect everyone we work with to handle data securely, especially the public sector who hold health, courts and security data.

In this program we will be discussing how public organisations can protect our data throughout it’s lifespan, from when it’s capture to it’s storage and finally it’s destruction. To discuss these issues we’ve brought together three subject matter experts. Sword IT have worked with many organisations in the public sector, advising them on how to correctly handle data. BeCrypt offer a truly secure platform aimed at government and security organisations. Finally, Blackmore Ricotech, are the UK’s leading experts in secure data destruction, ensuring every data bearing component of a system is properly wiped.

Secure Solutions will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 25th of November at 10.30am, and repeated on Sunday 16th of December at 10.30am. After the initial broadcast the program will be available online at www.executivetv.org with the rest of our digital archive.

Engineering A Better Economy

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Executive TV are happy to announce a new program in our on-going engineering series Engineering The Economy. As the next in our series Engineering Excellence, this will be another look at the British engineering sector and discussing the challenges facing designers and manufacturers today.

British engineering faces a number of challenges today. While the industry is fairly healthy, it also faces a lack of skills and some economic uncertainty. Major projects such as Crossrail and HS2 are providing a great deal of work for some parts of the sector, while engineers working more for the private sector are facing more of a down turn. This program is focused on exploring the contribution that engineering makes to the economy and how it can help Britain to grow in the coming years.

This program brings together three major names from the British engineering sector. Gall Zeidler are specialist tunnelling engineers who have worked on infrastructure projects around the globe. Richard Allen design and manufacture pressure vessels and safety critical components for a broad customer base. Imperial Thermal are roofing engineers with a range of products they hope will revolutionise their sub-sector.

Engineering The Economy will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 28th of October at 10.30am, and repeated on Sunday 18th of November at 10.30am. After the initial broadcast the program will be available online at www.executivetv.org with the rest of our digital archive.

About Executive TV

Executive TV are a leading provider of business to business documentaries encompassing the whole of British commerce and industry, delivering the innovation, experience and expertise of our partners to our audience of entrepreneurs and executives. Our goal is to expose the secrets of successful business to help you find the opportunities for growth.

Contact

Executive TV are always keen to hear from the press or from potential partners, and are contactable to answer any questions.

Phone: (020) 8446 5460

Email: info@collaborativemedia.co.uk

Web: http://www.executivetv.org

Creating A Niche

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Executive TV are happy to announce Niche Engineering; the next episode in our long running series Engineering Excellence. In this program we look at three distinct subsectors of the engineering industry to discuss the unique challenges faced by those offering these specialised services.  

Engineering is not one homogenous industry; it’s a number of distinct sub-sectors with their own markets and challenges. Designing a bridge and a smartphone require different sets of skills and serve a different set of clients. This program dives deeply into three unique areas of engineering to find where they overlap, and where they face different challenges.  

In this program we brought together three well known names in the British engineering industry. Chasestead are prototype engineers who work closely with the automotive industry to deliver industry leading performance. Pexa work in partnership with the aviation industry to provide high performance paints and coatings. Quest Global are an engineering firm with a global reach, specialising in solar power and microelectronics.  

Niche Engineering will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 21st of October at 10.30am, and repeated on Sunday 4th of  at 10.30am. After the initial broadcast the program will be available online at www.executivetv.org with the rest of our digital archive.  

IMPROVING PUBLIC SECTOR EFFICIENCY

Executive TV are happy to announce the next episode in our long running series, Digitizing The Public Sector, focused on the efficiencies that IT systems can offer public bodies. Improving Efficiency brings together five major technology vendors along with a substantial voice from the public sector to discuss how IT can benefit our public services.

The past few years have seen unparalleled challenges for our public sector. Across the whole sector we have seen a huge demand for services, and a decreased level of government funding. Meeting that challenge while still providing a world class standard of service requires the public sector to be as efficient as possible, ensuring value for money in every area of operations. A major avenue for efficiency is through digital transformation and better IT systems; enabling the public sector to do more with less.

This program brings together a wide range of voices from the IT industry. Virtuoso are a fast growing cloud service provider. Datacom is a global IT business with a comprehensive range of solutions for the public sector. Rimini Street have partnered with public bodies across the UK to deliver third party support services and help them on their digital journey. 8×8 offer managed communication services that allow for more efficient operations. Panlogic provides a broad range of web technologies, partnering with public organisations to deliver richer, more complete web solutions. This program also features a special guest appearance from London Fire Brigade.

Improving Efficiency will be first broadcast on our usual channel, Propeller TV (Sky 185) on Sunday 14th of October at 10.00am and repeated on Sunday 4th of November at 10.00am. After the initial broadcast the program will be available online at www.executivetv.org with the rest of our digital archive.

About Executive TV

Executive TV are a leading provider of business to business documentaries encompassing the whole of British commerce and industry, delivering the innovation, experience and expertise of our partners to our audience of entrepreneurs and executives. Our goal is to expose the secrets of successful business to help you find the opportunities for growth.

Contact

Executive TV are always keen to hear from the press or from potential partners, and are contactable to answer any questions.

Phone: (020) 8446 5460

Email: info@collaborativemedia.co.uk

Web: http://www.executivetv.org

Neopost – Contributor Spotlight

neopost

Neopost is a long-standing vendor to and supporting of UK public sector. Having established itself as a leading vendor of solutions for managing and creating greater efficiencies within the production, delivery and receipt of physical mail based communications, the Company is evolving its propositions. This evolution is based on meeting the changing needs of its customers.

Central Government and the wider UK public sector faces many challenges today. Organisations are increasingly required to maintain and improve frontline services, with reduced resource and at a lower cost to serve. Alongside such challenges, Government directives also require organisations to adopt ‘digital first’ strategies, in line with Digital Agenda and Digital Britain 2020.

Neopost works closely with its customers, to understand such challenges and to share best practise and insight into new digitally, based technologies and how they can be utilised to meet operational and strategic requirements. The Company sphere of operations resides firmly in key areas such as:

  • Direct communication
  • Process automation
  • Document management
  • Digital transformation

From both commissioned research and direct dialogue with customers, Neopost has identified that across public bodies, organisations are at varying stages of the ‘digital journey’. When engaging with customers, the Company clearly understands this and also that different organisations have individual objectives and strategies around the broad subject of digital transformation.

Public sector organisations do need to be cognisant that digital transformation should be about outcomes, rather than outputs. In other words, it’s not just about changing internal processes, but more about how such process re-engineering should be conducted in order to better meet the needs of citizens.

The latter point is clearly stated within Government’s Transformation strategy. Within this strategy, three points resonate in particular with the approach that Neopost adopts, in its market approach:

  1. Transforming whole citizen-facing services:
    1. Improving the citizen experience when engaging with the public sector
    2. Reducing the cost of delivering public services
  2. Full organisational transformation:
    1. Delivering policy objectives in a flexible way across channels
    2. Striving for a digital first methodology
  3. Internal transformation:
    1. More collaboration in a digitally enabled manner
    2. Creation of greater sustainable efficiencies

If we take these key extracts from the Transformation Strategy, we can determine the role that Neopost plays in assisting organisations in evolving business processes to better meet these objectives.

Citizen experience is a broad topic, but one that is pivotal in improving the perception of public service. Neopost tackles this topic in a number of different ways. Firstly, with respect to direct communications, one of the ways in which we work with our customers is in utilising data to create impact. For us, this is all about being helping our customers become as relevant to their audience as possible.

In this area we are heavily involved in enabling organisations to deliver messaging using a true omni channel strategy. Our customer communication management (CCM) technologies, allow organisations to engage with their stakeholders using the individual’s channel of choice. As well as meeting individual preferences and hence engagement on personal terms, the CCM platform also delivers a number of additional operational benefits. It’s also important to consider that influencing the nature of interactions should be a considered as a two way process.

Many public sector organisations are concerned over the digital skills of their employees. With a CCM platform, communications can be deployed automatically across multiple media, with the software automatically repurposing content to be optimised for delivery across channel. So, regardless of whether content is to be deployed through paper and post, email, SMS, social media or web portal everything is configured automatically, minimising the impact on the user.

Omni channel delivery allows public sector organisations to introduce Channel Shift, by moving engagements to lower cost digital channels. As well as outbound delivery, this can also be connected to inbound queries received from citizens and other stakeholders.

Why is Channel Shift important? Quite simply it meets one of the headline principles of digital government. In other words, it improves the experience of citizens, by access to information through their own channel of choice and across devices. This is becoming increasingly important, as mobile is the fastest growing technology platform for access to information.

As well as meeting citizen preferences, omni channel delivery allows organisations to reduce their cost, while improving experience and speeding up response and lead times. The shift in channels, and its resulting cost can be significant. From research conducted by SOCITM, the cost to an organisation of interactions with citizens can vary enormously, by the channel deployed. The research identified that the cost of a face to face interactions was £8.63. An interaction by telephone was £2.82, whilst web interactions were far lower at 15p. On this basis, the move to a self-serve methodology, using CCM technology gives citizens access on their own terms and significantly reduces cost, thus creating cashable savings for the deployment of frontline services.

But the delivery and receipt of communication is only one facet of how Neopost assists the public sector. The Company is also seeking significant take up in the utilisation of electronic document management (EDM). Using such technology, again, delivers multiple benefits to organisations. At one level, digitising documents, reduces valuable physical storage requirements. This in itself supports the strategy of many public sector organisations in reducing their property estates, and associated cost.

However, storage is one component. Once digitised further benefits can be realised. By intelligently indexing documents, the time for retrieval (especially when compared to identifying paper based information) is dramatically reduced. On one level, this greatly improves citizen experience, by responding to queries in a fraction of the time previously observed. But what about frontline services? In the health sector, imagine being able to access and retrieve vital patient information in a fraction of the time. The benefits to our health professionals can, again be significant. Alongside these benefits, the visibility and compliance of EDM leads to far greater levels of information governance. This is a growing requirement across public services and once that organisations need to take seriously.

Digital transformation also impacts on internal process improvements. One highly current example is in the creating efficiencies in the many repetitive, manual tasks the sector faces. The implementation of Robotic Process Automation (RPA), effectively allows organisations to migrate these activities to a ‘virtual workforce’. The result is greater efficiencies, lower potential for errors, reduced cost and freeing staff time to concentrate on less mundane and more important tasks. This not only improves productivity, but also employee morale.