DIGITILISATION IN THE PUBLIC SECTOR – SMART CITIES

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All over the world, cities are facing a number of challenges. Increasing environmental pressures, infrastructure needs as well as growing demands from citizens to deliver a better quality of life and to do so at a sustainable cost mean that cities must change if they want to survive. By harnessing the power of new digital technologies, cities can become more sustainable and more liveable communities – but governments and local councils cannot execute this transformation alone. Many leading public sector organisations are partnering with enterprises from key industries to support smart city initiatives. Smart technologies and infrastructure companies can help cities meet these challenges and enable the next wave of public investment.  In Smart Cities, the latest programme in our Digitalisation in the Public Sectorseries, we look at how digitalisation is opening up new horizons for the public sector by offering new, streamlined and integrated IT solutions.

In this programme, we hear from a range of companies who are working with the public sector to delivery the smart cities of the future we need now. Yottais a connected asset management software and services provider that empowers organisations to make better, more informed decisions. KaarbonTech support highway maintenance teams in councils, authorities and tier 1 contractors. DXC Technologyis the world’s leading independent end-to-end IT services company, helping their clients harness the power of innovation to thrive on change. We also hear from Scotland Excel, who is working with DXC Technology to accelerate their digital transformation journey.

Smart Cities are not just about installing digital interfaces in traditional infrastructure or streamlining city operations. They are about using data and technology together purposefully to make better decisions and deliver a better quality of life for all. The need is clear – cities face unprecedented pressures and infrastructure systems are becoming stretched. Digital innovation will give them a new set of tools for doing more with less.

Digitalisation in the Public Sector – Smart Cities will be first broadcast on Sky Channel 191 on Sunday 9thJune at 10.30am, and repeated on Sunday 7thJuly at 10.30am.  After the initial broadcast, the programme will then be available online at http://www.executivetv.org with the rest of our digital archive.

DIGITAL PLATFORMS

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In recent years, there has been a wealth of change in how consumers interact with technology in our public services. The context within which this digital public services revolution is occurring is the much broader transformation taking place in our personal lives and how we conduct business – driven by a constant stream of digital technology changes, optimised production practices, and flexible delivery models. End users and citizens are the ones benefiting from these the most. As a result, there has been increased demand to see these same benefits realised in public services as everywhere else. In Digital Platforms, the latest programme in our Digitisation of the Public Sector series, we look at how digitisation is opening new horizons for the public sector by offering new, streamlined and integrated service solutions.

In this programme, we hear from a range of companies who are working with the public sector to provide innovative solutions. Create/change works with product and policy teams to tackle wicked problems through user-centred design, technology and agile delivery. We hear from NGage are recruitment specialists with over 200 years of combined management experience in successfully developing specialist recruitment businesses, and their clients Ritenue and NHS Wales. ServiceNow digitise workflows that create great experiences and unlock productivity for employees and the enterprise. We also hear from Unifii and Cantium Business Solutions, who are approved ServiceNow providers.

Digital Platforms will be first broadcast on Sky Channel 191 on Sunday 26th May at 10.30am, and repeated on Sunday 16th June at 10.30am.  After the initial broadcast, the programme will then be available online at http://www.executivetv.org with the rest of our digital archive.

About Executive TV

Executive TV have been producing business focused documentaries for the past ten years. Our programming covers the whole breath of commerce and industry in the UK, from manufacturing and heavy industry through to financial services and consultancy. We have always made innovation a focus of our programs; telling the story of new ideas and how they are impacting companies in Britain.

Executive TV have based our success on bringing our audience the knowledge, experience and expertise of our featured partners. We offer our audience insights into the future of British industry, as well as exclusive access to leading figures from across the public and private sectors.

DIGITAL EFFICIENCY

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For the public sector, there are more IT services and solutions to choose from than ever, as well as cloud-based business solutions and apps. In recent years, we have seen cloud computing become the norm for public bodies along with the public sector as a whole. Cloud-based solutions are no longer a novelty, but expected. End users and individual customers are the ones benefitting from these advancements the most. As more bodies adopt cloud technology, services they deliver to the public become more reliable and efficient.  However, for individual public organisations, finding the right solution is not always easy. They are confronted with citizen’s expectations to deliver enhanced, comprehensive services. Threats such as cyber crime must be countered by greater collaboration within and across public safety and security departments. Moreover, organisations must achieve these objectives while increasing efficiency and balancing budgets.  In Digital Efficiency, the latest programme in our Digitalisation of the Public Sectorseries, we look at how digitalisation is opening up new horizons for the public sector by offering new, streamlined and integrated IT solutions.

In this programme, we hear from a range of companies who are working with the public sector to provide innovative software solutions. We are Lean and Agile create market leading software that is designed to help you improve processes and workflow. Execview’s cloud-based enterprise management software allows you to plan and manage complex portfolios, programmes, projects, service delivery and operational services. BoardEffect allows truly easy management of board information, while also enabling board directors to fulfil their responsibility of elevating organisational performance. We also hear from Sedgemoore District Council and David Witts Independent Consultancy who have partnered with these companies to drive Digital Efficiency.

The public sector will have to make considerable progress in digitalization and cutting edge IT solutions if it is to keep up and now is the time to do so. Tailored IT solutions, state-of-the-art network infrastructure and scalable, cloud-based solutions will play a pivotal part. IT is key to reengineering and streamlining processes – and, as such, it will be critical in future efforts to modernize government bodies.

Digital Efficiency will be first broadcast on Sky Channel 191 on Sunday 19th May at 10.00am, and repeated on Sunday 9th June at 10.00am.  After the initial broadcast, the programme will then be available online at http://www.executivetv.org with the rest of our digital archive.

Click here to find out about Dottie Schindlinger’s new book “Governance in the Digital Age”… https://insights.diligent.com/governance-in-the-digital-age/

About Executive TV

Executive TV have been producing business focused documentaries for the past ten years. Our programming covers the whole breath of commerce and industry in the UK, from manufacturing and heavy industry through to financial services and consultancy. We have always made innovation a focus of our programs; telling the story of new ideas and how they are impacting companies in Britain.

Executive TV have based our success on bringing our audience the knowledge, experience and expertise of our featured partners. We offer our audience insights into the future of British industry, as well as exclusive access to leading figures from across the public and private sectors.

DIGITAL EVOLUTION

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Photo by Pixabay on Pexels.com

For the public sector, digital transformation is changing. Pressures on public expenditure as well as changing citizen needs are now driving the need for digital evolution in the public sector; digital transformation is no longer a private sector priority. But keeping up can be difficult, as the pace of technological innovation is often overwhelmingly fast. At Executive TV, in Digital Evolution, the latest programme in our Digitalisation of the Public Sector series, we take a look at some of the challenges facing the public sector and how they are being met.

In this programme, we hear from a range of companies who are working with the public sector to drive digital evolution. Leap Beyond is a multinational boutique consultancy specialised in big data and bringing big data projects into high impact solutions. Jaggaer is the world’s leading provider of comprehensive source-to-pay solutions, providing unparalleled visibility, insights and recommendations to procurement leaders and suppliers.  Placecube is a digital innovation company specialising in growing digital places for government, businesses, employees, partners and customers. We also hear from Improvement Service, HM Prison and Probation Service and the London Borough of Camden who are working in partnership with these companies to drive digital evolution in their respective organisations.

Digital Evolution will be first broadcast on SkyTV Channel 191 on Sunday 12th May at 10.00am, and repeated on Sunday 26th May at 10.00am.  After the initial broadcast, the programme will then be available online at http://www.executivetv.org with the rest of our digital archive

Advances in technology are transforming the way we operate and consequently changing the way our public services interact with us. The digital industry is evolving at breakneck speed and keeping up with it sufficiently can be difficult. Currently, out public services still rely on some older IT infrastructure, which can hold them back on delivering high-quality services, but that is changing. Transforming our public sector through digital evolution will be a steady process. There has already been significant progress, but further infrastructure needs to be put in place to help incorporate new platforms in the future.

About Executive TV

Executive TV have been producing business focused documentaries for the past 10 years. Our programming covers the whole breath of commerce and industry in the UK, from manufacturing and heavy industry through to financial services and consultancy. We have always made innovation a focus of our programs; telling the story of new ideas and how they are impacting companies in Britain.

Executive TV have based our success on bringing our audience the knowledge, experience and expertise of our featured partners. We offer our audience insights into the future of British industry, as well as exclusive access to leading figures from across the public and private sectors.

 

Digital Innovation

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In an age when the global technological race is seeing virtually every sector of industry trying to understand the benefits that digital technologies can provide, the transformation of the public sector and the services they provide is disrupting what was once considered the traditional measure of productivity. For the public sector to capture the vast innovation and value that the digital market now has, it requires greater collaboration with the organisations that have the capability to unlock the potential of digital transformation and keep abreast the pace of change. At Executive TV, the latest programme in our Digitalisation of the Public Sector series, Digital Innovation, hears from some of these organisations and how they are helping our public services rise to the challenge of Digital Innovation.

In this programme, we speak with a range of companies who are working with the public sector to drive digital transformation. EO Consulting provide innovative solutions to the public sector and are focused around using all types of data to drive out efficiency in back-office operations. TP Group is a professional services and technology partner who work globally with contractors on high-regulated programmes across defence, energy and intelligence and communications. Brooke Weston Trust are a multi-academy trust whose mission is to transform education experience across their communities by providing the best quality teaching and fostering ambition. Level Global is a cloud-hosted AI platform that uses cognitive agents to improve organisation productivity by optimising processes and reducing human error. Additionally, we hear from NHS Shared Business Services, who are working in partnership with Level Global to drive digital innovation throughout their organisation.

Digital Innovation will be first broadcast on our usual channel, Propeller TV (Sky 191) on Sunday 12th May at 10.30am, and repeated on Sunday 02nd June at 10.30am.  After the initial broadcast, the programme will then be available online at http://www.executivetv.org with the rest of our digital archive.

For the public sector, digital innovation also means incorporating new ideas and best practice for management and processes. The world of innovation is vast and varies in size and scale, hence government needs to be open to partnering with organisations that can bring innovation to the fore, but who can also locate and collaborate with others – be they start-ups or SMEs – to bring forward the right Digital Innovation from a vast digital marketplace.

About Executive TV

Executive TV have been producing business focused documentaries for the past 10 years. Our programming covers the whole breath of commerce and industry in the UK, from manufacturing and heavy industry through to financial services and consultancy. We have always made innovation a focus of our programs; telling the story of new ideas and how they are impacting companies in Britain.

Executive TV have based our success on bringing our audience the knowledge, experience and expertise of our featured partners. We offer our audience insights into the future of British industry, as well as exclusive access to leading figures from across the public and private sectors.

Which Public Sector Organisations are leading the way on smart working?

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The nominees have been revealed for the 2019 Smarter Working Awards, with 12 organisations being recognised for their achievements in driving smart working transformation across the civil service and the wider public sector. We look at which departments are creating work environments that empower staff and make best use of workplaces and technology, while also realising tax savings for the taxpayer.

Nominees have been named across five categories and come after the Government Estate Strategy published last July included a commitment for all departments to implement smarter working by the end of 2022. In response, the Smarter Working Programme was established to support departments in meeting the government’s Smart Working Code of Practice, known as PAS 3000.

Taking the lead

In the corporate leadership category, nominees include the project and programme delivery team at Transport for London, which volunteered to pilot a challenging Smarter Working target of a 7:10 desk ratio in July 2018, and proving that this could be achieved at pace and with no loss of productivity.

Also named in this category is North Lincolnshire Council’s WorkWell initiative, which has instigated reforms to make more collaborative use of workspace, as is the Defence Infrastructure Organisation, which is part of the Ministry of Defence, for its move to reduce the size of the estate. The DIO’s senior leaders have actively adopted smarter working behaviours, while individual offices have been removed and turned into meeting rooms.

Workplace leaders

Nominees for the workplace award include the Department of Health and Social Care’s programme to refresh its office estates, including moving to a new London headquarters and fully refurbishing Quarry House Leeds. A key part of the strategy was to achieve space efficiency of 8sqm per full time equivalent employee while providing transformational workplace changes.

The Department for Culture, Media and Sport is recognised for its Our Future Workplace programme, which has developed a workspace policy to adapt its office space to meet the department’s growth from around 380 staff in 2013 to now nearly 1,300. It was not possible to expand the floorspace in the department, which is based at 100 Parliament Street, so the programme used smart working design and staff engagement to find solutions.

Also nominated in the category is energy regulator Ofgem for its office relocation programme, during which the watchdog has embarked on an ambitious programme to embed smarter ways of working.

Tech titans

Nominees in the technology category is the Department for Education’s smarter working programme, which it has implemented to deal with an increase in departmental staff from around 3,000 to more than 6,000. The programme included new mobile technology rolled out to all staff, and training for collaborative software, empowering staff to work more flexibly.

Also nominated is the Government Communications Headquarters, GCHQ, for its Project Common IT Programme, which implemented smart working in a unique environment in terms of legal and policy compliance, and security. The Department of Health and Social Care’s open services programme is also nominated for its work to improve the effectiveness and efficiency of its IT infrastructure.

Culture winners

Nominees for the culture and people award include North Yorkshire County Council for its modern council programme. The council asked staff to consider ‘What does it mean for me?’ to drive transformation, giving individuals ownership of cultural transformation.

The Welsh Government’s Merthyr Tydfil pilot of smart working approaches is also up for the award, with government and trade union officials working together to create new, shorter and simplified HR policies.

The Food Standards Agency’s Our Ways of Working programme is also recognised, for modernising ways of working and increasing digital capability to enable staff to grow and develop.

Working together

North Yorkshire County Council’s modern council programme picked up its second nomination in this category. It was joined by the MoJ smarter working programme, which has seen the MoJ expand on its status as an early adopter of smarter working. Implementation has stepped up in 2017 and 2018 through the department’s smart working delivery board, programme board and practitioner group. Stepping up the implementation has seen the department make a significant contribution to smarter working principles, policy and practice across government and further afield.

GCHQ also receives its second nomination in this category for its involvement in smarter working across the civil service during 2017 and 2018.

Cadence Innova offer Digital Transformation

Public sector organisations face a range of problems, from significant environmental changes to issues emerging from the existing structures which are increasingly not fit for the future. The uncertain national and international political climate places various new demands on the sector. The impact of Brexit is far-reaching, with responsibilities returning from the EU, decisions to be made on whether to create substitutes in the place of EU funds, and potentially dramatic changes to the migrant workforce,1 the latter posing substantial challenges to the health and social care workforce.2 Across the board there are serious financial limitations.

Challenges emerge from the growing gap between public sector services and processes, and the expectations of users, and this is only set to widen for future service users. Difficulties arise too from the public sector’s inherent complexity, as a very large entity with extremely challenging and diverse stakeholder needs, legacy systems, and a risk-averse nature.

Cadence Innova offers solutions to Public Sector challenges.

An innovation-orientated consultancy, Cadence emerged in 2007 as three consultants who had worked in the public sector, digital, and business transformation, joined forces. Since then Cadence Innova has grown to include 40 in house and around 70 associates operating across the South-East and South-West of England – with ambitions for future growth nationally- but has remained nimble and creative, delivering positive transformational change, with services including strategic advisory through to implementation of digital, commercial and technology programmes.3

The costs of digital change can present a challenge in an environment of tight government budgets, but the returns on these investments paint a different picture.

Cadence Innova is an enabling service that helps public sector bodies move through the challenges of bureaucracy with a fearless attitude to challenge, an ability to unpick pain-points, and positive messages that are used to get buy-in from decision makers.

Cadence supports clients to use technology efficiently whilst keeping an eye on their economic objectives, enabling wise decision-making about where to place investment.

In a context of ever-tightening budgets, Cadence takes an approach to innovation which goes beyond the creation of new products and services. They help clients to radically rethink their methods and practice and the way they utilise resources and engage with their teams, to bring about substantial and creative change.

In the past two years Cadence have brought digital concepts and methodologies into UK policy and research departments, innovatively marrying two disconnected worlds, an example of the tailored innovation they practice.

Digital transformation cannot happen through an off-the-shelf solution

Digital transformation will not look the same for all clients, and organisations do not always need software customised to their needs.

As budget restrictions on the public sector remain, it is therefore essential to look at the needs of the customer and to establish what software can be bought to meet those needs, customising only when it is business critical. It is true of all digital transformation projects that the transformation does not end when software is delivered, but is a continual process, and is not just about technology. It is foremost a cultural change, which takes time.

In the short term, you can demonstrate digital services being built and therefore sow the seeds.

Digital is not an end-product, but an enabling technology

“It is the business objectives and customer needs that should guide digital transformation and how digital tools are utilised. Appreciating this landscape drives how solutions are structured, delivered and supported with technology”, says Gita Singhal Willis, one of Cadence’s three founding partners.

Within the public services, changes often also have roots in new policy goals needing supporting services, or services needing redesign to meet the user needs. Digital transformation is about making life simpler for service users, and Cadence achieves this by integrating digital technology into all areas of a business.

Participate in designing change, rather than being submitted to it

This must occur within a context of cultural change, and staff engagement. Staff hold invaluable knowledge about day to day activities, and Cadence believe they are important protagonists of transformation; by participating in designing change, rather than being submitted to it, staff contribute to accelerating business success. IT change affects both technical and non-technical staff, and it is important to engage the latter group by involving them in the design process and drawing on their valuable insights.

Digital transformation implies a cultural change. It requires organisations to continually challenge the status quo, experiment often, and get comfortable with failure or set-backs, or insights that end users are providing. Cadence helps executives to understand and demonstrate how valuable this is for the business, and that their participation is integral to the transformation process. The result is teams encouraged to trust the process.

Understanding how technology-based savings are made

Cloud technology is an example of an investment area that offers significant savings, with research showing on average 40% savings in Total Cost of Ownership; robotics and AI are already transforming sectors such as financial services. Cadence are increasingly offering cloud services and looking at how AI can benefit public services.

However, to realise the benefits of this technology, beyond simply implementing it,  C-level administrators will need to understand how these savings are made, and the capability needed in the background to support all these new services and enable their staff.

Cadence understand the holistic approach needed for effective digital transformation. This is why they bring together diverse teams, combining business analysts, business strategists, subject matters experts and user-centred consultancy skills.

When starting a digital transformation project in a complex public sector environment such as a local authority or central government department, you need to remember the following:

  • Tailor innovation to the specific needs of the client.
  • Utilise positive messages to gain buy-in from executives and engage all staff members, drawing on their unique knowledge.
  • Do not simply introduce new technology. Instead, ensure understanding and capabilities are in place to realise successful implementation and benefits.
  • Do remember that digital transformation is part of a culture change that does not have an end point.

Cadence has a vision of a public sector that has a real chance to be a force for good, demonstrating standards and setting the pace, whilst bringing value to the tax payers. It can deliver better for less only through a commitment to continual innovation.